FAQ

  • How long does processing take?
    • All orders require up to 5 business days for processing before shipping or appointment hold.
  • When does shipping begin?
    • Shipping begins after the 5 business-day processing period and delivery times are shown at checkout.
  • Are processing and shipping the same thing?
    • No, processing and shipping are separate timeframes.
  • Can I rush my order?
    • Orders cannot be rushed unless explicitly stated.
  • How far in advance should I order my hair before booking an appointment?
    • Hair must be purchased at least 7 days prior to your desired appointment date due to processing time.
  • What if I need an appointment within 7 days?
    • You must select “Hair On Hand” to book within 7 days.
  • What is “Hair On Hand”?
    • “Hair On Hand” is inventory that is immediately available for appointment use without the 7-day purchase requirement.
  • What does “Hold for Appointment” mean?
    • Selecting “Hold for Appointment” at checkout secures your hair for your install instead of shipping it.
  • Do I need my order number to book?
    • Yes, your order number is required to complete your appointment booking.
  • How long does EyeCandy hair last?
    • With proper care, EyeCandy Extensions can last up to one year.
  • Can the hair be bleached?
    • Yes, our extensions can be bleached safely up to a level 7.
  • Can the hair be reused or reinstalled?
    • Yes, the hair can be reinstalled and styled into multiple different looks.
  • What is the quality of EyeCandy Extensions?
    • Our extensions are premium-quality hair designed for longevity, versatility, and a natural finish.
  • How can I contact EyeCandy?