PROCESSING AND SHIPPING TIMES

At ECBS Hair Collection, every order is carefully prepared to ensure premium quality and consistency.

Please review the information below before placing your order or booking your appointment.

Processing Time

How long does processing take?

  • All orders require up to 5 business days for processing before shipping or appointment hold.

What does processing include?

  • Order verification

  • Quality inspection

  • Preparation for shipment or appointment hold

Do weekends and holidays count as processing days?

  • No, business days do not include weekends or holidays.

Shipping Time

When does shipping begin?

  • Shipping begins after the 5 business-day processing period.

  • Delivery timeframes are shown at checkout.

Are processing and shipping the same thing?

  • No, processing and shipping are separate timeframes.

Can I rush my order?

  • No, orders cannot be rushed

Is ECBS responsible for shipping delays?

  • ECBS is not responsible for carrier delays once the package has shipped.

Orders for Installation Appointments

How far in advance should I order my hair before booking?

  • Hair must be purchased at least 7 days prior to your desired appointment date due to processing time.

What if I need an appointment within 7 days?

  • You must select “Hair On Hand” to book within 7 days.

What is “Hair On Hand”?

  • “Hair On Hand” is inventory available for immediate appointment use.

  • It does not require the 7-day advance purchase window.

Please plan accordingly when scheduling your appointment to avoid cancellations or delays.

Thank you for choosing ECBS ♡
Your look just got sweeter ✨